Our Privacy Commitments
Here is a quick overview of how wjevo handles your data. Full details follow in the sections below.
Secure Data Storage
All personal data on wjevo is stored using industry-standard encryption. Sensitive details like passwords are never stored in plain text, and access to your records is strictly limited to authorised personnel.
No Sale of Personal Data
wjevo does not sell your personal information to third parties for marketing or advertising. Data shared with external partners is limited strictly to what is needed to process transactions or verify your identity.
KYC & Identity Verification
We collect identity documents as part of our KYC process before processing withdrawals. This protects you and helps us maintain a secure environment for all players on the platform.
OTP & Device Security
Sensitive account actions — like logging in from a new device or requesting a withdrawal — require OTP verification via your registered mobile number, adding an extra layer of protection.
Your Data, Your Control
You have the right to access, correct, or request deletion of your personal data. Contact wjevo support through your account to exercise any of these rights at any time.
Minimal Data Collection
wjevo only collects data that is necessary to operate the platform, verify your identity, process payments, and keep your account secure. We do not collect data beyond what is needed for these purposes.
1 About This Policy
This Privacy Policy describes how wjevo collects, uses, stores, and protects the personal information of players and visitors who access our platform — whether through the website or the mobile app.
By registering an account or using wjevo, you acknowledge that you have read this policy and consent to the processing of your personal data as described here. This policy should be read alongside the Terms & Conditions, which together form the complete agreement between you and wjevo.
wjevo is operated for players in the Philippines. All data practices described in this policy apply to players located in or accessing the platform from the Philippines.
2 Data We Collect
wjevo collects personal data in three main ways: information you provide directly, data generated by your use of the platform, and information from third-party service providers involved in payment processing or identity verification.
| Category | Examples | When Collected |
|---|---|---|
| Registration Data | Full name, date of birth, email address, mobile number | At account sign-up |
| Identity Documents | Government-issued ID, selfie/photo for KYC | Before first withdrawal |
| Financial Data | Deposit and withdrawal history, payment method references (e.g., GCash, Maya, bank) | During transactions |
| Device & Technical Data | IP address, device type, browser, operating system, session timestamps | During platform use |
| Gaming Activity | Bet history, game sessions, win/loss records | During gameplay |
We do not collect data that is not necessary for the above purposes. wjevo does not ask for your credit card details for gaming top-ups, and cryptocurrency wallet addresses are not collected as part of any payment flow on this platform.
3 How We Use Your Data
The personal information we collect is used for specific, legitimate purposes related to operating the wjevo platform. Here is how your data is used:
- Account management — to create and maintain your player account, including login verification via OTP and password reset flows.
- Identity verification (KYC) — to confirm your identity and age before processing withdrawals, in line with standard gaming platform requirements.
- Transaction processing — to handle deposits and withdrawals in Philippine Peso through supported channels such as GCash, Maya, and Philippine bank transfers.
- Platform security — to detect and prevent fraudulent activity, unauthorised account access, and abuse of platform features.
- Customer support — to respond to queries, disputes, and account-related requests you submit to our support team.
- Responsible gaming — to monitor gaming patterns where needed to support self-exclusion, deposit limit settings, and other player protection tools.
- Platform improvement — to analyse aggregated, anonymised usage data for the purpose of improving the platform experience.
wjevo does not use your personal data for automated decision-making that produces significant legal effects without human review. We also do not use your data to build advertising profiles or share it with third-party marketers.
4 Data Sharing
wjevo does not sell your personal information. Data is shared with third parties only where strictly necessary and only for the following purposes:
- Payment processors — your transaction details are shared with payment service providers (such as the operators of GCash, Maya, or banking networks) solely to complete your deposit or withdrawal.
- KYC and identity verification providers — identity documents submitted during verification may be processed by a trusted third-party verification service to confirm authenticity.
- Technology infrastructure providers — hosting, security, and technical service providers who operate under confidentiality agreements and are not permitted to use your data for any purpose beyond service delivery.
- Legal and regulatory requirements — wjevo may disclose data where required by applicable Philippine law or in response to a lawful request from a government authority.
All third-party partners engaged by wjevo are required to handle your data securely and in accordance with applicable data protection standards. They are not authorised to use your data for their own marketing or commercial purposes.
5 Cookies & Tracking
wjevo uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use it. Cookies are small text files stored on your device when you visit the platform.
We use the following types of cookies:
- Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security tokens used for OTP verification flows. These cannot be disabled without breaking core features.
- Analytics cookies — used to collect anonymised data about how pages are visited and which features are used. This helps us identify areas for improvement. No personally identifiable information is included in these reports.
- Preference cookies — store your settings such as language preference or display choices so you do not have to re-select them each session.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use certain platform features. wjevo does not use cookies to serve third-party advertisements.
6 Data Retention
wjevo retains your personal data for as long as your account is active and for a reasonable period thereafter, in line with our operational and legal obligations.
- Account registration data and gaming history are retained for the duration of your account and for a defined period after closure.
- KYC documents and identity verification records are retained for the period required to meet standard record-keeping obligations.
- Transaction records are retained in accordance with financial record-keeping requirements applicable to Philippine-based operations.
- Support correspondence is retained for a reasonable period to allow for dispute resolution and quality review.
When data is no longer needed and retention obligations have been met, it is securely deleted or anonymised so it can no longer be linked to you as an individual.
If you request account closure, wjevo will begin the process of removing your personal data from active systems, subject to any outstanding obligations such as pending transaction reviews or legal hold requirements.
7 Your Rights
As a player on the wjevo platform, you have the following rights regarding your personal data. To exercise any of these rights, contact wjevo support through your account:
Right to Access
Request a copy of the personal data wjevo holds about you, including account details, transaction history, and KYC records.
Right to Correct
Ask us to update or correct any personal information that is inaccurate or out of date, such as a change of address or contact number.
Right to Deletion
Request that we delete your personal data, subject to any legal or operational retention requirements that may apply at the time of your request.
Right to Object
Object to certain types of data processing, such as the use of your data for analytics purposes beyond what is strictly needed to run your account.
Right to Portability
Request a structured, machine-readable copy of the personal data you have provided to wjevo, where technically feasible.
Right to Restrict Processing
Ask wjevo to limit how your data is used while a correction or objection request is being reviewed, rather than deleting it outright.
8 Security Measures
wjevo takes the security of your personal data seriously. We have put in place a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or loss:
- SSL/TLS encryption — all data transmitted between your device and the wjevo platform is encrypted in transit using current SSL standards.
- Password hashing — account passwords are never stored in plain text. They are processed through a one-way hashing function before storage.
- OTP verification — sensitive actions such as logging in from a new device or processing a withdrawal require a one-time password sent to your registered mobile number.
- Access controls — internal access to player data is restricted to personnel who require it to perform their job functions, and is logged for audit purposes.
- Regular security reviews — wjevo conducts periodic reviews of our security practices to identify and address potential vulnerabilities.
While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login credentials, and contact support immediately if you notice any suspicious activity on your account.
9 Minors
wjevo is strictly for players who are 21 years of age or older. We do not knowingly collect personal data from individuals under 21. If we become aware that a minor has registered an account or submitted personal information, that account will be closed and the data will be deleted.
If you believe a minor has accessed the wjevo platform using your account or another person's credentials, please contact support immediately. Parents and guardians are encouraged to use device-level parental controls to prevent access by minors.
10 Policy Updates
wjevo may update this Privacy Policy from time to time to reflect changes to our data practices, platform features, or applicable requirements. When we make material changes, we will update the "Last updated" date shown at the top of this page.
For significant changes, we may also notify active account holders through the platform or via the email address registered to their account. Continued use of wjevo after an updated policy is posted constitutes your acceptance of the revised terms.
We encourage you to revisit this page periodically, especially if you are an active player. You can also check the FAQ page for answers to common questions about your account and how wjevo handles data.
Play on wjevo with Confidence
Your data is protected, your account is secure, and the games are waiting. Create your free wjevo account and enjoy fish games, live casino, sports betting, and eBingo — all in PHP.
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